What SaaS Customers Expect in their SaaS Agreements.
The Altimeter Group recently published a report called the Customer Bill of Rights: Software-as-a-Service which caught my attention, as I am a SAAS attorney who works on SAAS agreements (some people...
View ArticleSometimes You Have to go Back to SaaS School
I am a big believer that you have to build trust with your customers before they will work with you. So why does this matter to a lawyer? Well, for a SAAS company to build trust with its SAAS...
View ArticleWhat is the Purpose of a End User Agreement (EULA or SaaS Agreement)?
While this may seem basic, from the perspective of a software attorney, it is something that I often discuss with clients. If you think about it, end user agreements (whether an EULA or SAAS Agreement)...
View ArticleWhat Does Your Software EULA or Software as a Service Agreement Say About...
Interesting question. When a software, software as a service or other IT company sends its written software EULA or software as a service agreement to the customer as part of closing a deal, it is...
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SaaS Attorney’s Take on ApplicationPrivacy.org
Not sure if you missed it, but a site was launched called ApplicationPrivacy.org. What is the big deal? Well, this project/site is devoted to educating app developers on application privacy issues (a...
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2 Takeways From the CarrierIQ Situation, from a SaaS Attorney
Ok this CarrierIQ situation is really crazy, but there are some things (from a SaaS Attorney’s perspective) that every software or SaaS company should think about. 1) Who is really at fault here:...
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The Difference Between Acceptance and Completion Criteria in a SOW (View of a...
As a SaaS attorney, I have been running into this issue a lot recently, so I thought it warranted a blog post. What is the difference between acceptance criteria and completion criteria in a SOW,...
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